EastRoyce was born with mature technology, we have our own unique services for customers.
EastRoyce provides professional tech support to help customer select the right product and save time, customer could send E-mail to firstname.lastname@example.org to communicate with our pre-sales engineer.
EastRoyce provides development engineer to help sales and customer completely understand all the tech issues during negotiation, save time for win-win business.
EastRoyce provides professional development engineer to help customer handle the after-sales tech issues with rapid speed.
EastRoyce assures that every customer(Distributor/Reseller/End-Customer) will be treated well.
EastRoyce sales are well trained before starting business, they know quite well about products, you will get a good conversation experience without waiting for a long lag.
EastRoyce provides at least 12 months warranty for all products.
EastRoyce even provides 24 months warranty for some designated models.
Within warranty period, if EastRoyce products have problem caused by non-human being factors,
will provide online quick service and send spare parts to repare if needed,for free.If it is necessory,EastRoyce will send a new product for replacement.
When ever you suspect that your product does not work normally,
the first thing is,please contact us to support if it can be fixed by online service.
Once it is determined defective ,we will determine to send you spare parts for repairing or request you to return.
(Note: please do not return to us directly before communication with us,thanks in advance).
We will deliver spare parts within 3 working days normally for your repairing.
For returned product, after we receive it ,it will be repaired or replaced within 15 days. Customers will not need to charge for the repairing during warranty period. However,if the returned product does not comply with the conditions of the warranty service, you may need to pay reasonable fees(repairing fees/delivery fees).